Dealer Service establishment - In order to ensure 100% customer Satisfaction.
Customer Retention Activities - Service Activities like free service camps, Customer meet & initial Quality survey.
Customer Complaint - Written & verbal complaints received by the dealer, have to be resolved within 72 hrs.
Field Technical Information Report - To check for the contents and the timely despatch of FTIR by dealer service personnel.
Expansion of secondary service network- Help dealer identify the parties for appointment as the subdealer or service point.
On Job Training- Conducts on job training for dealer mechanics.